If you have agreed to automatic extensions of your Subscription Period, your Subscription will automatically extend for successive time periods at the end of any Subscription Period. When the Subscription Period automatically extends for an additional month, year or a similar consecutive time period, AVG may provide you with notice by email that includes instructions on how to cancel your Subscription at the end of the current Subscription Period and how to request a refund for cancellation requests within 30 days of the start of the extended Subscription Period. If the email address you have provided to AVG changes, you must update your AVG account user profile, which can be accessed at MyAccount. Keeping your email address up to date in your AVG account user profile ensures that you receive notices about Subscription Period extensions.
You may cancel your subscription at the end of the Subscription Period by following the instructions in the notice. You may also manage your subscription at MyAccount. If you do not cancel the subscription, AVG will charge your credit card or debit card for the Subscription Period extension fee and, on receipt of payment, will extend the Subscription Period for the applicable time period.
If you have purchased a Subscription through a retail establishment or on a 3rd party reseller's website, your Subscription may come to an end at the end of the Subscription Period without automatically extending. However, before the end of the Subscription Period, you will be offered the choice to extend your Subscription automatically for successive time periods, at which point the above conditions will apply.
You may not return or refund any in-app purchases from a Mobile Solution. For Subscriptions purchased in-app, you may cancel your subscription before it is extended and you will not be charged again. You will, however, retain access to the Subscription content you purchased for the remainder of the final Subscription Period. Unless otherwise provided in the End User License Agreement, you may be able to return any Solution other than mobile Solutions that you have purchased by following the instructions at www.avg.com/billing.
If, under the applicable conditions of purchase, the Subscription Period does not automatically extend, AVG may (but is not required to) notify you prior to the conclusion of the Subscription Period that your Subscription Period is due to expire, and may offer you the opportunity to extend the Subscription Period at AVG's then-current price. You may accept the offer by following the instructions set forth in the notification, in which case the Subscription Period will extend for the period indicated in the notification.
AVG, for most Solutions, offers a 30-day money-back guarantee. If you have paid for an eligible product within the preceding 30 days, you may obtain a refund. The quickest way to obtain a refund on a Mobile Solution is to follow the process established by the mobile app store from which you purchased the Solution. If the mobile app store does not honour your refund request, but you are otherwise within the 30-day window from initial purchase, you may be able to return your mobile Solution for a refund of all amounts paid (other than for in-app purchases or subscriptions) by following the instructions at www.avg.com/billing. You may not return or refund any in-app purchases from a Mobile Solution. For Subscriptions purchased in-app, you may cancel your subscription before it is extended and you will not be charged again. You will, however, retain access to the Subscription content you purchased for the remainder of the final Subscription Period. Unless otherwise provided in the End User License Agreement, you may be able to return any Solution other than mobile Solutions that you have purchased by following the instructions at www.avg.com/billing.
In an effort to ensure your use of a Solution is not interrupted, AVG may participate in recurring billing programs or account updating services. If your Subscription Period automatically extends and AVG is unable to charge the credit card or debit card AVG has on file for you, AVG at its option may obtain an updated card number, expiration date or other updated payment information from your bank or another source, or your card issuer may automatically charge your card without notifying AVG or you.
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